What This Workflow Does
This Jotform feedback triage and auto-reply system automatically processes form submissions, classifies them by type, analyzes sentiment, and routes them to the appropriate action. It eliminates manual sorting and provides instant responses to common inquiries, saving your support team hours every week.
How It Works
When a new Jotform submission arrives, the workflow performs the following steps:
- Captures the form submission via the Jotform trigger node
- Uses a switch node to categorize the feedback as a comment, question, or suggestion
- Analyzes sentiment using natural language processing to detect emotional tone
- For urgent or negative messages, sends an instant alert to Telegram to notify your support team
- For questions, activates an LLM-powered agent that searches a Google Sheets knowledge base and generates contextual answers
- Sends personalized HTML email replies via Gmail with the generated responses
- Logs all submissions and results in Google Sheets for record-keeping and analysis
- Summarizes feedback patterns using chain summarization for team insights
Use Cases
- Customer Support Automation: Handle frequently asked questions automatically while escalating complex issues to your team
- Product Feedback Management: Categorize and respond to suggestions and feature requests with consistent messaging
- Complaint Escalation: Detect angry or upset customers and immediately alert your support team for priority handling
- Lead Qualification: Triage inquiries by type and route them to the appropriate department or team member
- Feedback Analytics: Build a centralized log of all submissions with sentiment scores and classifications for data-driven decisions
Nodes Used
- Jotform Trigger: Listens for new form submissions
- Switch: Routes submissions based on feedback type
- Google Gemini Chat: Generates intelligent responses and summaries
- Sentiment Analysis: Detects emotional tone and urgency
- Telegram: Sends real-time alerts to your support team
- Gmail: Delivers personalized HTML email replies to customers
- Google Sheets Tool: Stores and retrieves knowledge base data
- LLM Agent: Powers intelligent question answering
- Chain Summarization: Analyzes feedback trends and patterns
- Google Sheets: Maintains records of all submissions and responses
- Sticky Note: Documents workflow notes and configuration details
Prerequisites
- Active Jotform account with at least one form created
- Google account with access to Gmail and Google Sheets
- Telegram account and a bot token for sending alerts
- n8n account with Google Gemini and sentiment analysis nodes installed
- A Google Sheets document prepared as your knowledge base with questions and answers
- Email templates or HTML content ready for customer replies
Difficulty Level
Intermediate. This workflow requires basic familiarity with n8n node configuration, Google Sheets setup, and API authentication for multiple services. No coding is required, but understanding how to map form fields and structure data across nodes is essential for customization.
This workflow template is shared under the n8n fair-code license. Free to use and modify.
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